FAQs
Where is your business based out of? How long have you been in business?
We are based out of Ottawa, Ontario and we currently have a shop in the heart of downtown at the historic Fairmont- Chateau Laurier Hotel. We have been in business since 1971 and have had our shop at the Chateau for 32 years.
Who makes your jewellery?
Our business is family run by Carol Devine and JW (Son) along with our wonderful shop keeper Tracey Cavanagh. JW and Carol work in the studio making all of our wares …. we all take part in the selection of our gemstones. Carol works on designs for custom pieces, and both she and Tracey create our beautiful pearl necklaces. It really is a collaborative environment.
What is your return policy?
We offer exchanges or credit notes should your purchase not be suitable ... within 30 days of the purchase. For further details, please contact us at devinejewelleryonline@gmail.com.
What kind of metals do you work with?
We work in precious metals (all karats of gold, sterling silver, platinum).
What kind of stones do you work with?
We work with precious and semi precious gemstones. We love gems and we select our gemstones carefully, using the best quality available. We guarantee each gemstone is genuine and natural.
How long will it take to get my order?
We strive to have your jewels to you in 7 -12 business days from the order date. However because all of our jewellery is handmade there are sometimes extenuating circumstances that can delay orders based on availability of stones, material, etc. There will be a message sent to the recipient upon checkout if these circumstances arise. We will do our best to get the finished pieces in the hands of our customer in the fastest amount of time so that they may enjoy them!!
How do I know how large/small a piece of jewellery is?
We try and have at least one photograph of each design with a common item to show the scale of the piece. Also specs for each stone, sizes, etc, are incorporated into each of our descriptions.
One of a kind pieces? What do you mean by that? Is there only one of them?
We make each of our pieces one at a time. The items we offer within the 'One of a Kind Collection' are pieces that won’t be repeated. There is just that one ..and once it is sold, it is gone. Many times it is that the gemstone is a ‘one of’. Other times, it might be that Ted or Jake is working freely to create … thus the design details are within that moment and that piece. They are truly works of art and distinction, very often combined with a rare or unusual cut of gemstone. Well worth owning!
Do you make custom jewellery?
We do design custom jewellery here at Devine. Using our vast knowledge and experience over the years as well as combining the clients needs and wants we strive to combine ideas and function to make everyone that has a custom piece of ours truly happy. Check out our Services page for more details and please feel free to contact us at : devinejewelleryonline@gmail.com
